Bridges are built not just with steel and stone, but with trust, clarity, and the courage to listen.
Janis Götz is a Jamaican-British senior leader and the Global Head of First Line Non-Financial Risk for Wholesale Bank Transaction Services at ING. She leads with calm, collaborative action — building frameworks that empower people to act with clarity and care. As a mixed-race woman in leadership, Janis is deeply committed to inclusion, equity, and belonging. She serves on the board of Stichting Noodfonds ING, a foundation providing urgent financial relief to employees and retirees, and actively advocates for menopause awareness in the workplace. These are not side causes — they are integral to how she leads. Janis believes that risk is inherent in human nature and that resilience is built when people, purpose, and process are connected through empathy and accountability.
How did I build bridges?
I build bridges by translating risk into relevance — connecting people, processes, and purpose. I believe care is a strategic asset: when we lead with empathy, clarity, and curiosity, we create space for others to contribute, grow, and shape futures that are not only resilient, but human.
